FAQ

Frequently Asked Questions

Where do you ship from, and how long does delivery take?

All orders ship from Tokyo, Japan. Orders are processed and dispatched within 5 business days, and typically arrive 3–5 days after shipment via FedEx International Priority or DHL Express.

Which countries do you ship to?

Currently we ship to the United States and its territories. We do not ship to P.O. boxes.

How much is shipping?

Shipping is free on orders of $100 or more. Orders under $100 have a flat $27 shipping fee.

Will I have to pay import duty?

Orders shipped from Japan to the U.S. may be subject to import duties and tariffs, which are set and collected by U.S. Customs and are usually billed by the carrier on delivery. Because rates and exemptions can change, each product page shows an estimated U.S. import duty before you buy, and our Customs Duties page always has the latest details.

Are your products authentic?

Yes. Every item is 100% authentic and sourced directly from the Japanese domestic market. We are a Japan-based retailer.

Is there a warranty?

Manufacturer warranties on Japanese-market products are generally honored in Japan. Any initial defect is covered by our 30-day return policy (below).

What is your return policy?

Unused items in their original, unopened packaging can be returned within 30 days of delivery. Contact us and we'll provide a prepaid return label. See our Refund Policy for full details.

What payment methods do you accept?

Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, Shop Pay, and PayPal. Checkout is secure and encrypted.

How can I contact you?

Email contact@arc-theplus.co.jp or call +81-42-610-2922.