What payment options do I have?

We accept Visa, MasterCard, American Express, JCB、
Apple Pay, Google Pay, Shop Pay, PayPal

Will I receive an order confirmation?

Once payment is verified and your order has officially been placed, you will receive an automatic e-mail confirming your order details. In case you did not receive this, please contact us. 

Is there an order limitation?

No, as a general rule there is no limitation on orders in the Bass-Tokyo Shop. However, the maximum quantity of any individual item is 5 pieces (same color and size) per order. 

I realized my mistake! Can I change my order?

Please contact us(contact@arc-theplus.co.jp)
(1) Within 12 hours of order: We will refund the purchase price
If the order is canceled you will get full refund in 2-3 days.
(2) Before shipping:We will refund the amount paid minus the domestic shipping and packaging costs.
(3)After shipping: We will refund the purchase price, minus the shipping.
Also, please note that there is a possibility that your order has been shipped even before you receive the shipment completion e-mail, depending on the time delay.
Also,  Please note that your order may be shipped before you receive the shipment confirmation e-mail due to time delay.